Last updated: 2026-05-01
Welcome to Faith LK. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, contact us, or use our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
This website is operated by Faith LK.
Website: www.faithlk.co.za
Email: info@faithlk.co.za
Phone/WhatsApp: +86 177 1355 8651
Business address: South Africa
Faith LK sells products including iPhones, mobile accessories, weaves, beauty products, and related items.
2. Personal Information We Collect
When you use our website or place an order, we may collect the following information:
Your name and surname
Email address
Phone number
Billing address
Delivery address
Order details
Payment confirmation details
Account login details
Customer support messages
Product reviews or feedback
IP address
Device and browser information
Website activity, such as pages viewed and products added to cart
We only collect information that is reasonably necessary to run our store, process orders, deliver products, provide customer support, and improve our services.
3. How We Collect Your Information
We may collect your personal information when you:
Visit our website
Create a customer account
Place an order
Make a payment
Subscribe to marketing messages
Contact us by email, WhatsApp, phone, or social media
Submit a product review
Complete a form on our website
Use cookies or similar website technologies
4. Why We Use Your Information
Faith LK may use your personal information to:
Process and manage your orders
Confirm payments
Deliver products to you
Send order updates
Communicate with you about your purchase
Provide customer support
Handle returns, refunds, exchanges, and warranties
Prevent fraud and protect our website
Improve our products, website, and services
Send marketing messages, where allowed
Comply with legal and tax obligations
We do not sell your personal information.
5. Payments
Faith LK may use third-party payment providers such as PayFast, card payment providers, bank transfer, or other payment options shown at checkout.
When you make payment, your payment information may be processed by the relevant payment provider. Faith LK does not store your full card number, CVV, banking password, or OTP.
You should never send your card details, banking passwords, or OTPs to Faith LK by WhatsApp, email, or social media.
6. Delivery and Courier Partners
To deliver your order, we may share necessary delivery information with courier or delivery partners.
This may include:
Your name
Phone number
Delivery address
Order reference
Delivery instructions
We only share information needed to complete the delivery.
7. Customer Accounts
When you create an account on Faith LK, we may store your name, contact details, delivery details, order history, and account login information.
You are responsible for keeping your account password safe. Please contact us immediately if you believe your account has been accessed without permission.
8. Marketing Communication
If you subscribe to marketing messages or make a purchase from us, we may send you updates about products, promotions, new arrivals, discounts, and store news.
You may unsubscribe from marketing communication at any time by using the unsubscribe option where available or by contacting us at:
Even if you unsubscribe from marketing, we may still send important order-related messages, such as payment confirmation, delivery updates, or support messages.
9. WhatsApp, Email, and SMS Communication
Faith LK may contact customers through WhatsApp, email, SMS, or phone calls for order updates, delivery support, customer service, and important notices.
By placing an order, you agree that we may contact you using the contact details you provide.
10. Cookies
Our website may use cookies and similar technologies.
Cookies help us:
Keep products in your cart
Remember your preferences
Improve website performance
Understand how visitors use our website
Improve product recommendations
Support analytics and advertising tools
You can disable cookies in your browser settings, but some website features may not work properly.
11. Analytics and Advertising
We may use tools such as Google Analytics, Meta Pixel, Google Ads, or similar services to understand website traffic and improve our marketing.
These tools may collect information such as your browser type, device type, pages visited, time spent on the website, and actions taken on the website.
Where required, we will ask for your consent before using certain cookies or tracking technologies.
12. Product Reviews and User Content
If you leave a product review, rating, or comment on our website, the information you submit may be visible to other website visitors.
Please do not post personal information in public reviews, such as your address, banking details, ID number, or private contact details.
13. Sharing Your Information
Faith LK may share your personal information with trusted service providers when necessary, including:
Payment providers
Courier companies
Website hosting providers
Email and SMS providers
WhatsApp communication tools
Analytics and advertising platforms
IT support providers
Legal, accounting, or tax service providers
Fraud prevention services
We only share information where necessary for business, legal, security, or service purposes.
14. Legal Reasons for Processing Information
We process your personal information when:
You give us consent
It is necessary to process your order
It is necessary to deliver products
It is required for customer support
It is required by law
It is necessary to prevent fraud or protect our business
It is needed for legitimate business purposes
POPIA requires personal information to be processed lawfully and with reasonable protection. The Information Regulator is responsible for monitoring and enforcing POPIA compliance in South Africa.
15. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include:
Secure website hosting
SSL website encryption
Limited access to customer information
Password protection
Payment processing through trusted providers
Regular website security checks
Fraud prevention measures
However, no online system is 100% secure, so customers should also protect their own account details and passwords.
16. How Long We Keep Your Information
We keep your personal information only for as long as necessary for:
Order processing
Delivery and customer support
Returns, refunds, exchanges, and warranties
Accounting and tax records
Legal compliance
Fraud prevention
Business records
When we no longer need your information, we will delete, anonymise, or securely store it where required by law.
17. Your Privacy Rights
Under South African privacy law, you may have the right to:
Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Complain if you believe your personal information is being misused
POPIA gives data subjects rights relating to how their personal information is processed, including being notified when information is collected and having information processed according to lawful conditions.
To exercise your privacy rights, contact us at:
18. Children’s Privacy
Faith LK does not knowingly collect personal information from children without the consent of a parent or legal guardian.
If you believe a child has provided personal information to us without proper consent, please contact us so we can review and remove the information where required.
19. International Services
Some of our service providers may store or process information outside South Africa, for example hosting providers, analytics platforms, email services, payment providers, or plugin providers.
Where this happens, we will take reasonable steps to ensure your information is protected according to applicable privacy standards.
20. Links to Other Websites
Our website may contain links to third-party websites, plugins, payment pages, courier tracking pages, or social media platforms.
Faith LK is not responsible for the privacy practices, content, or security of third-party websites. Please read their privacy policies before using them.
21. Data Breaches
If we become aware of a data breach that may affect your personal information, we will take reasonable steps to investigate, reduce harm, and notify affected customers and/or the relevant authority where required by law.
22. Changes to This Privacy Policy
Faith LK may update this Privacy Policy from time to time.
The updated version will be posted on this website with a new “Last updated” date. Continued use of our website means you accept the updated Privacy Policy.
23. Contact Us
For privacy questions, customer support, or personal information requests, contact us:
Faith LK
Email: info@faithlk.co.za
Phone/WhatsApp: +86 177 1355 8651
Website: [www.faithlk.co.za]
Address: South Africa
You may also contact South Africa’s Information Regulator if you believe your personal information rights have been violated. The Information Regulator monitors and enforces POPIA compliance.